Cancellations
Refund Policy
How to cancel, request a refund or report a problem with digital course content or mentoring.
Effective date: 20 June 2026. This policy applies alongside mandatory consumer rights under Irish and EU law.
1. Before digital access begins
If you are a consumer purchasing online, a statutory cancellation period may apply. If course access has not begun, contact us promptly to request cancellation.
2. Starting digital content immediately
If you request immediate digital access during a cancellation period, we may ask for express consent to begin supply and acknowledgement that the cancellation right may be lost once digital supply begins.
3. Mentoring and review sessions
Where a package includes scheduled services, a reasonable amount may be deducted for services already supplied where permitted by law. Please provide at least 48 hours' notice when rearranging a session.
4. Faulty or misdescribed content
If content is inaccessible due to an issue within our control, faulty or materially different from its description, contact us. We will try to restore access, replace the content or provide another appropriate remedy. Statutory rights remain available.
5. How to request a refund
Email hello@onyenwesonphotolessons.com with your name, purchase date, package, payment reference and reason for the request.
6. Approved refunds
Approved refunds will normally be returned through the original payment method. Processing time depends on the payment provider, and the decision will be confirmed in writing.
7. Exclusions
A change-of-mind refund may not be available after valid consent to immediate digital supply or where substantial content has been accessed, except where required by law. This does not affect remedies for faulty or misdescribed content.